Job Description

Treasury Management Associate Team Lead, Commercial Bank We are seeking a talented business leader to lead a team of Treasury Management Associates (TMAs). In this role, the ideal candidate would have direct accountability for providing sales support to aid new client acquisition, acting as a liaison between the sales process and onboarding process for clients across the Commercial Banking segment. This critical function engages at the beginning of a client's Treasury Management relationship with Capital One, but also engages throughout the lifecycle as clients add and/or modify products and services. General Responsibilities Team Leadership: This role will have direct accountability for 5+ Associates across geographies / time zones. The leader is charged with coaching and developing associates, creating a culture that is a safe space to learn and challenge norms, while simultaneously setting a constantly rising bar for top performance. Client Management: While this role will not own client relationships on a long term basis, they will find themselves frequently interacting with clients in the form of escalations from their team members or sales partners. A client centric, client success oriented approach will be critical for success. Client Experience: Although this role is not client-facing on a day-to-day basis, methodically balancing people / process / risk decisions with impact to client experience will be a critical success factor. The ideal candidate consistently utilizes customer-back design thinking in decision-making and regularly evaluates/strengthens how we measure the customer experience. Data/Insights: Demonstrated experience/expertise with leveraging data and routines to drive results, and proactively identify risks and process breakdowns. Continuous Process Improvement/Risk: Demonstrated experience identifying and implementing continuous improvement opportunities. Drives a culture where Associates have hands-on involvement in challenging existing processes to ensure they are up-to-date with current state risks. Escalates/owns process issues and risk remediation. Stakeholder Management: Cultivates/maintains strong relationships/partnerships with key business partners in Sales, Operations, and Servicing functions. Create a culture of collaborative continuous improvement, in partnership with our TM sales teams, to continually improve the customer experience, associate experience, and business performance. Assist Treasury Management Sales Director with development and execution of strategy, owning and leading the execution of strategic initiatives. Basic Qualifications: At least 5 years of banking operations or financial services experience. At least 5 years of sales experience. Preferred Qualifications: Bachelor's degree or military experience. Certified Treasury Professional Designation. Detailed knowledge of Treasury Management products. An understanding of Treasury Management sales process. Ability to work under minimal supervision, and work well under pressure. At least 2 years of customer service experience. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Richmond, VA: $140,600 - $160,400 for Sr. Department Ops Manager Charlotte, NC: $140,600 - $160,400 for Sr. Department Ops Manager Chicago, IL: $140,600 - $160,400 for Sr. Department Ops Manager McLean, VA: $154,600 - $176,400 for Sr. Department Ops Manager Plano, TX: $140,600 - $160,400 for Sr. Department Ops Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. #J-18808-Ljbffr Capital One

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