Job Description

About Us

At the North Carolina Housing Finance Agency (NCHFA) , we make homeownership possible. Since our start, we've helped finance over 310,700 affordable homes and apartments across North Carolina. We're a public, self-supporting agency working to improve lives through safe, affordable housing.

About the Role

Are you passionate about affordable lending and helping first-time home buyers? If so, we invite you to join a fast-paced team of underwriters and loan processors that focuses on programs to help low-to-moderate income home buyers. The Home Ownership group consists of Home Ownership Lending, Community Programs and Rehabilitation Programs, as well as the Documentation and Compliance team. Home Ownership Lending is responsible for day-to-day underwriting, outreach and training of the Agency's NC Home Advantage suite of products. The group manages the review and approval of mortgage files, monthly training and daily outreach to support their lender network, as well as handling daily interactions with the Master Servicer on the post-closings of mortgage loans.

What You'll Do

Review Closed Loan Files for Compliance with Final Underwriting Commitments and Agency Guidelines

• Uses good knowledge of Home Ownership (HO) Lending Program guidelines, eligibility criteria, and internal systems, such as Home Ownership System (HOS) and Online Lender System (OLS) to review closed loan files for compliance with final underwriting commitments.
• Uses good knowledge of basic mortgage closing protocols, such as proper Deed of Trust execution, Promissory Note execution, and legal document recording procedures to ensures 100% accuracy and compliance with established industry and Agency requirements.
• Uses internal operating procedures to verify closed loan documents meet final loan approval commitments issued by Home Ownership Underwriters.
• Responsible for accuracy, timeliness, and completeness of assigned tasks against clearly communicated specifications/guidelines.

Provide support to external partners, such as lenders, realtors, title companies and closing attorneys by responding to their inquiries related to the Closed Loan Files.

• Responds to routine inquiries from external partners, such as questions on closed loan status and/or outstanding closed loan conditions status.
• Assists internal and external attorneys and lenders by correcting closing documents that may have been executed, or recorded erroneously with the Register of Deeds.
• Gains underwriting/program knowledge by observing senior colleagues respond to complex questions.

Review Mortgage Revenue Bond (MRB) and Mortgage Credit Certificate (MCC) closing documents (i.e., borrower closing affidavit, lender closing affidavit, recertification of income, income tax affidavit) to ensure closing documents are in compliance with Program guidelines. Correspond with lender regarding corrections and items needed to complete MRB or MCC review.

• Uses good understanding of closed loan file processes to review documents uploaded by the lenders into system(s) such as Home Ownership System (HOS) for compliance with security instrument guidelines (Deed of Trust, Promissory Notes).
• Issues “conditions” (missing or incorrect items) via Online lender Services (OLS) system to communicate the need for additional information or clarification to the lenders.
• Monitors assigned Loan Files for pended conditions and clears conditions as corrected information is provided by the lenders.
• Clears closed loan-related conditions and issues formal IRS Recapture Notice to borrower(s) for both MRB and MCC files.
• Expands understanding of how more complex conditions requiring interpretation of Home Ownership Lending program guidelines are addressed by observing more senior colleagues.

Leverage Agency line of business systems, such as Home Ownership System (HOS) and Online Lender Services (OLS), Ratelocks, and CONNECT related to the closed loan file review and end-to-end post-closing processes.

• Develops and maintains good understanding of Agency line-of-business systems, such as Home Ownership System (HOS) and Online Lender Services (OLS), related to the Loan file review and underwriting process.
• Performs assignments involving entering, reviewing and extracting relevant information from internal Home Ownership (HO) systems, such as HOS.
• Makes recommendations for improvement and related changes in the system(s).

Handle internal and external reports and reporting requirements for Mortgage Revenue Bond (MRB) and Mortgage Credit Certificate (MCC) programs; Issue Recapture Notices.

• Prepares end-of-year and quarterly IRS reports for MCCs issued in conjunction with Finance group.
• Generates reports which help manage closing files, informing lenders, supervisors and other appropriate agency staff of status on incomplete files.
• Receives lender requests for End of Year IRS Report on MCC’s issued.
• Sends lenders pre-filled IRS forms and auto generated Supplement IRS Report to Lenders.
• Monitors and tracks outstanding MCC payments from Lenders into internal Homeownership system.
• Issues Recapture Notices to lenders and customers on MRB and MCC closed loans.

Data Entry / Home Ownership system Integrity / Email/Mail Communications

• Documents critical transactions regarding all closed loans in applicable Agency systems.
• Records loan specific email or written correspondence requiring actions in the Homeownership system.

What You Bring

• A High School diploma and 1+ years of experience in loan processing and/or mortgage closing procedures in private sector or a Housing Agency, mortgage loan processing or a post-closing or mortgage related field. Paralegal Certification preferred. We consider equivalent combination of relevant education and experience.
• Experience in mortgage or real estate closing procedures
• Good math skills with the ability to verify addition/subtraction of dollar amounts on mortgage related documents
• Customer service skills
• Experience with mortgage loan purchasing practices, legal requirements for deed of trust and promissory notes, recordation methods, and title insurance
• Knowledge of Microsoft Word, Excel and Outlook
• Verbal and written communication skills
• Ability to work under tight timelines
• Ability to work in a team-oriented environment Time management skills

Salary is commensurate with relevant education and experience

Why Work With Us?

We care about your career , your well-being , and your future . Our benefits include:

Health & Wellness: Medical, dental, vision, cancer, critical illness, accident, and disability insurance Retirement Plans: 401(k), 457, plus the NC Teachers' and State Employees Retirement System (Pension!) Growth Opportunities: Professional development, continuing education, performance coaching Generous PTO: 12 paid holidays + vacation, sick, personal, parental, bereavement, and community service leave

Ready to Apply?

If you're a Loan Post-Closing professional looking for a meaningful career at a mission-driven organization , we'd love to hear from you. Join a team that values your contributions and helps make homeownership possible for thousands of North Carolinians.

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