Job Description
Job: Technical Specialist- Expert (EHR Epic Analyst)
Location : Remote with occasional onsite in Raleigh, NC
Duration: Long term
Hybrid expectation- There will be a one-week orientation session in September, and likely 1 week per month during the project, with being onsite for about 2-4 weeks for go live prep and go live support. About 6 times during the project on average but could be less.
Seeking a Technical Specialist who is an Epic-certified to build the following modules for the new DSOHF EHR: EpicCare Inpatient - Clinical Documentation including Secure Chat & Rover, Clinical Case Management, and Behavioral Health.
ONLY EPIC-CERTIFIED CANDIDATES WILL BE CONSIDERED.
The Technical Specialist will perform Epic Application Coordinator/Analyst functions to build the following EpicCare Inpatient modules: Clinical Documentation including Secure Chat & Rover, Clinical Case Management, and Behavioral Health. The Technical Specialist will serve as the primary build and support contact for the assigned Epic modules. This position is responsible for coordinating all issues that arise during the project for their application and must become very knowledgeable about the organization's policies, procedures, and business operations.
Key Responsibilities
- Serve as the primary support contact for the application's end-users
- Work in developing, designing, configuring, scripting, testing, and/or supporting applications for the business, research, and/or instructional functions of clients.
- Develop solutions using programming expertise for day-to-day problems to include maintenance, modification, or development of complex inter-related applications/solutions.
- Evaluate hardware availability and software requirements
- Identify issues that arise in the application and working to resolve them
- Guide workflow design, build and test the system, and analyze other technical issues associated with Epic software
- Identify and implement requested changes to the system
- Serve as a liaison between end users' workflow needs and Epic implementation staff
- Maintain regular communication with Epic representatives, including participating in weekly project team meetings
- Develop an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
- Review the status of projects and issues on an ongoing basis with leadership
- Hold weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
Certified by Epic in EpicCare Inpatient - Clinical Documentation including Secure Chat & Rover, Clinical Case Management, and Behavioral Health apps
Required
5
Years
Epic implementation or operations support experience
Required
8
Years
Health IT experience
Required
8
Years
Familiarity with Epic tools: Clinical Case Management, Rover, MyChart Bedside, Behavioral Health, and Epic Monitor
Required
5
Years
Knowledge of clinical workflows
Required
8
Years
Knowledge of the unique clinical & regulatory requirements for behavioral health settings and how these interact with other departments/service areas
Required
5
Years
Knowledge of typical billing workflows
Required
5
Years
Working knowledge in application development and system integration
Required
8
Years
Thorough knowledge of assigned data and the use of its systems via developing through test plans/scenarios
Required
8
Years
Skilled in enterprise systems and familiarity with best business practices related to systems
Required
8
Years
Working knowledge of security protocols for systems utilized
Required
8
Years
Working knowledge of the current architecture of systems and information to troubleshoot problems
Required
8
Years
Working knowledge of the business functions and system needs of unit to develop working specifications for software application solutions
Required
8
Years
Ability to manage timelines, financial resources, and the activities of others to achieve success and to monitor project progress and provide updates
Required
8
Years
Experience in the entire development process including specification, workflow analysis, workflow diagrams, data modeling, documentation, and quality
Required
8
Years
Coordinate and direct computer systems and application design and development
Required
5
Years
Experience in assessing user needs through discussion with customer
Required
8
Years
Able to convey technical information to client and promote understanding of relevant issues
Required
8
Years
Software quality assurance/testing experience My3Tech Inc
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