Job Description

Job Description

We are looking for a high caliber Senior Product Manager - Tech to join the Buy with Prime (BwP) and Multi-Channel Fulfillment (MCF) team and be the single-threaded product leader of Merchant Support, a domain that directly impacts merchant and support agent experience.

As product owner, you will work with a dedicated engineering team and also partner closely with other product and technical teams across Amazon. If you enjoy dealing with high ambiguity and complexity, you’re entrepreneurial and want to build new technical products, come join us!

Key job responsibilities
- Develop and communicate a compelling product vision, strategy and business impact.
- Deeply understand the technology that underpins our merchant support systems and merchant experience. Collaborate closely with your immediate engineering partners and partner teams to support the long term technology strategy.
- Work closely with merchants, support agents, sales & marketing and finance teams to understand friction points and opportunities. Collaborate with engineering counterparts on the roadmap to address gaps, identify dependencies and clear blockers, balancing impact vs. engineering cost.
- Champion the ideal end-to-end experience for your customers.
- Leverage data and define the success metrics for features or services to track performance, deep-dive on issues and uncover trends and patterns.

About the team
Buy with Prime (BwP) and Multi Channel Fulfillment (MCF) are helping people reimagine the way they shop….wherever they do! Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine.

Buy with Prime (BwP) is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members.

For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.

Multi-Channel Fulfillment (MCF) aims to enable organizations across the world with reliable, cost effective, and flexible end-to-end eCommerce fulfillment solutions in order to help them scale, succeed, and offer best in class experiences to their customers. MCF represents the core fulfillment capability of Buy with Prime (BwP), a new business initiative for Amazon.

BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 7+ years of technical product or program management experience
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
QUALIFICATIONS- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, , or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit -we- hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit -benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr

Job Tags

Full time, Immediate start, Flexible hours,

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