Job Description

Mphasis Digital Risk is a one stop shop for Mortgage Solutions offering cutting-edge technology tailored to deliver high performance solutions for our clients. We enable enterprises to achieve speed, innovation and personalization in proactively addressing digital disruptive trends.

Mphasis Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Our unique Front2BackTM(F2B) transformation solutions address each phase of the mortgage life cycle with innovative proprietary technology platforms that can be integrated at any stage - from point-of-sale to closing, and again during due diligence and the secondary market. Business-driven KPI’s, high customer-centricity, efficient automation and extensive connectivity transform businesses to achieve winning top and bottom-lines. Additionally, our expertise in analog to digital, effectively balances the power sharing between business and IT to minimally disrupt existing systems and infrastructure.

With a personalized approach powered by digital mortgage solutions, configurable technology and business operations, we deliver transformational improvements to quality, cost, and service. This enables us to help our clients stay ahead in this dynamic industry.

Position Overview:

The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Essential Job Functions:

• Manage an assigned pipeline of 35-50 plus loans on a daily and weekly basis
• Process loans from application to closing including but not limited to:
• Collecting and analyzing documents to submit to Underwriting for final approval
• Communicating expectations, requirements and program details though established communication standards
• Maintain daily workflow prioritization to ensure pipeline management meets required closing dates
• Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met
• Verify conditions of approval which may include customer income/assets documentation, resolves routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
• Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm
• Ensure customer service surveys maintain the rating level designated by management
• Communicate with all parties involved in the transaction to keep them informed of file status
• Review and analyze all necessary documentation, including borrower docs and third-party docs
• Interpret policies while analyzing applicant information, property and documentation
• Calculate borrower income for all employment types
• Comprehensive understanding of credit underwriting guidelines
• Must be flexible and able to work in a fast paced, potentially stressful environment
• This position has the option of becoming Hybrid
• Candidates are required to be in the office for training and ramp Monday-Friday for the first 4-6 months
• To qualify for Hybrid, candidates are required to achieve and maintain documented performance metrics
• Work from home days are pre-determined by the business

Requirements:

• 5+ years of current experience in Financial Services with Loan Processing experience preferred
• Knowledge of processing, underwriting and closing procedures
• Excellent customer service and communication skills
• Detail oriented and excellent organizational skills
• Able to prioritize multiple competing tasks and manage time effective in a fast paced environment
• Problem-solver with strong analytical skills
• Adheres to directives, procedures and standards
• Ability to work in a paperless environment
• Computer proficiency including Microsoft Office Product Suite
• Candidates must be available to work outside of normal business hours when necessary
• Ability to obtain NMLS-MLO Licenses preferred

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