Job Description

Position Summary:

The Member Services & Program Coordinator plays a key role in ensuring a welcoming, supportive, and effective experience for members and families at our adult day program and adult transition program. This position serves as the first point of contact for prospective families, guides them through the admissions process, and ensures all members have high-quality, person-centered service plans and goals. The ideal candidate is highly organized, warm and professional in communication, and experienced in coordinating care for neurodivergent individuals or those with complex support needs.

Key Responsibilities:

Family & Member Liaison

• Conduct tours for prospective members and families, providing clear and compassionate guidance throughout the intake process
• Serve as the primary point of contact for family communication and support
• Lead onboarding of new members, ensuring a smooth transition into the program

Admissions & Planning

• Review and approve applications for new members based on program criteria
• Develop and write person-centered service plans and SMART goals tailored to each member’s needs and strengths
• Input and manage member goals in the agency’s electronic documentation system (e.g., Therap)

Program Support & Oversight

• Order, approve, and track materials and supplies needed to implement individual goal programs
• Coordinate and lead family meetings to review member progress, update plans, and strengthen collaboration
• Administer medications as needed according to agency policy and licensing guidelines

Staff Collaboration & Training

• Collaborate with coaches and interdisciplinary team members to ensure goal implementation and progress tracking
• Support training and onboarding of new coaches to ensure fidelity to programming and values-based care

Qualifications:

• Bachelor’s degree in human services, psychology, special education, nursing, or related field (Master’s preferred)
• Experience with person-centered planning, case coordination, or working with adults with developmental disabilities
• Familiarity with documentation platforms like Therap or similar systems
• Excellent organizational, communication, and interpersonal skills
• Comfortable navigating both clinical and relational aspects of member care
• Certified or willing to be trained in medication administration per licensing standards

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Oceanside, CA 92056 (Required)

Ability to Relocate:

• Oceanside, CA 92056: Relocate before starting work (Required)

Work Location: In person

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