Job Description
Major Incident Manager - Night Shift Opportunity Job Title: Major Incident Manager
Location: Wilmington, DE (Onsite)
Duration: Full Time
Working Hours: 6:40 PM - 8:00 AM (Fri, Sat & Sun)
Primary Skills:
3+ years of experience as a Major Incident Manager
Review proposed Major Incidents and assess validity based on business impact
Facilitate troubleshooting on bridge calls to drive issues to resolution
Document activities and discussions around major incidents
Communicate throughout any event to required levels of leadership
Generate and distribute an after-action report (RCA) for every Major Incident
Recommend corrective actions to the Problem process for postmortem discussion
Review and correct SOP(s)/Documentation as requested
Facilitate a Daily Operations call reviewing previous major incidents and upcoming changes
Consolidate and provide daily reports reviewing incidents, changes, and problems within the environment
Assist in the problem management activities and process as needed
Act as scribe during regular Problem review meetings
Recommend corrective actions based on Major Incident events
Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
Flexible to work in any shift
Good communication skills to interact with both customers and end users
Contact: Burgeon IT Services LLC.
Phone: 302-439-7230
Email: rakesh@burgeonits.com OR rakesh.v@burgeonits.net
Website:
LinkedIn: linkedin.com/in/rakesh-v-ba1422177
Seniority Level: Associate
Employment Type: Full-time
Job Function: Education, Administrative, and Business Development
Industries: Software Development, Information Services, and Telecommunications
#J-18808-Ljbffr BURGEON IT SERVICES
Job Tags
Full time, Flexible hours, Shift work, Night shift,
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