Job Description
We are looking for an experienced ERP/SCM/CRM/BI Consultant to join our team on a Contract to permanent basis in Madison, WI. In this role, you will provide expert support and guidance to end users across multiple sites, ensuring seamless functionality and optimization of systems. Your ability to bridge technical concepts with business needs will be essential to drive effective communication and productive outcomes.
Responsibilities:
• Provide comprehensive support for Epicor ERP systems, addressing the needs of approximately 500 end users across four locations.
• Collaborate with stakeholders to translate technical concepts into clear, actionable business language.
• Develop and maintain custom reports using tools like Excel to facilitate data-driven decision-making.
• Assist in the configuration and management of ERP, SCM, CRM, and BI systems to meet organizational needs.
• Ensure smooth integration of API developments and support ongoing system enhancements.
• Create and update business requirement documents to align with project goals and user expectations.
• Deliver exceptional customer service, ensuring timely resolution of technical issues and user concerns.
• Utilize client-side scripting to customize and optimize system performance.
• Support system customization efforts, ensuring compliance with business objectives and technical standards.
• Contribute to the management of configuration processes to maintain system integrity and efficiency.
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