We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site . The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices. You will work on a wide range of tasks where analytical skills and technical judgment are essential. This position requires effective communication and coordination between departments, users, and support teams.
Provide onsite technical support to authorized users and meet service level agreements (SLAs).
Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
Perform proactive and reactive troubleshooting to identify and prevent recurring issues.
Assist users in connecting to the corporate LAN/WAN, printers, file services, and other network resources.
Support and maintain mobile devices and computing platforms.
Install, upgrade, and repair desktop/laptop hardware and associated peripherals.
Perform break/fix services for both software and non-warranty hardware.
Provide network support for printer/scanner configuration and TCP/IP setup.
Deliver warranty and break/fix support for networked printers and scanners.
Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.
Configure and manage printer queues, installations, and changes according to request and SLA guidelines.
Track and manage service tickets using internal ticketing/problem management systems.
Communicate technical concepts clearly to both technical and non-technical audiences.
Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment.
Requirements
Qualifications & Experience:
3–5 years of experience in deskside support or a similar EUC support role
Strong knowledge of imaging tools (Ghost, MDT)
Familiarity with data backup and recovery tools (e.g., USMT)
Hands-on experience with Windows 7/10 installation, upgrade, and migration
Experience in deploying Windows in enterprise environments
Proficiency in configuring applications, network connectivity, and mobile computing
Experience in monitoring and maintaining Windows-based systems
Knowledge of backup and recovery options
Schedule:
8-hour shift (Monday to Friday)
Onsite presence required
Preferred Experience: End-User Computing (EUC): 3–5 years
Windows OS (7/10): 3–5 years
* É Necessária experiência em Data Center
Join to apply for the Insider Threat Analyst role at KBR, Inc. Get AI-powered advice on this job and more exclusive features.Positions Contingent on Contract AwardKBR is actively seeking skilled professionals across various high-impact cybersecurity roles, including Incident...
...revolutionize gene editing and unlock its power for the benefit of patients all around the world. About the Role: As a Bioinformatics Principal Scientist on our Computational Biology team, you will advance our genetic medicine technologies, enabling the discovery...
...by providing the right care at the right time and place, offering high value and quality... ...Medical Center Full Time, Part Time, or PRN Days or Nights Summary... ...development of peers, colleagues, and others (students, orientees). Other duties as assigned....
...Associate Director - Bank of America Experience Design Associate Director - Bank of America Experience Design Get AI-powered advice on this job and more exclusive features. This range is provided by Bank of America. Your actual pay will be based on your skills and...
...America RN Weekend Float in the Twin Cities area - Dialysis Experience Necessary for this role Locations: Twin Cities, MN hospitals Job Type: Weekend RN, Full Time, Day Shift. Benefit Eligible Role. What you can expect: Be a part of a team that...