Job Description

Job Description

Please Note: **No Third-Party or C2C Firms**

*Must be able to work in the United States without sponsorship*

We are searching for Customer Service Rep I on behalf of our client. This is a 3-month contract assignment. (W-2)

Location: , Houston TX 77002

3-month contract assignment. (W-2)

Pay rate: 26.00/hr.

Job Duties & Responsibilities

Customer Engagement & Sales

• Initiates customer interest for new residential solar systems
• Handle inbound inquiries regarding solar systems from prospective and existing residential customers
• Qualify leads and guide customers through the initial steps of the solar sales process
• Identify customer needs and educate them on product benefits including rooftop solar systems, battery storage
• Explains billing and customer service-related residential customer inquiries
• Conduct outbound follow-up calls to warm leads and prior inquiries to drive conversion rates

Scheduling & Coordination

• Schedule on-site or virtual solar consultations, site assessments, and installation appointments.
• Coordinate with field technicians, solar consultants, and project management teams to ensure seamless customer handoffs and timely execution.
• Monitor scheduling queue and optimize appointment slots based on geographic routing and technician availability.
• Provide updates to Sales and Product teams

EOE of Minorities / Females / Vets / Disability.

FL: Job # 18064

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