Job Description

Job Description

Job Description

Salary:

This role requires 80-90% travel between client locations in Waco, Texas and Chicago, Illinois.

The Business Change Manager (BCM) will oversee the successful adoption of Centerlining processes within a pharmaceutical manufacturing environment. This individual will act as the bridge between technical project teams and end-users, ensuring effective rollout, while maximizing user adoption and minimizing resistance. The BCM plays a key role in aligning people, processes, and systems to deliver measurable project success.

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Essential Job Functions

Change Management Leadership

• Develop and execute a comprehensive change management strategy with Project Champions for the implementation of Centerlining.
• Assess organizational readiness for change adoption and address gaps through targeted interventions.
• Identify and manage key stakeholders, ensuring their engagement and buy-in throughout the project lifecycle.

Stakeholder Engagement

• Serve as the primary liaison between business users, technical teams, and project leadership.
• Facilitate communication and collaboration across cross-functional teams, including operations/production, maintenance, scheduling and planning, and IT.
• Conduct stakeholder assessments and create tailored engagement plans to address varying levels of influence and impact.

Training & Support

• Design and deliver effective training programs for end-users and leadership.
• Develop user-friendly materials, such as guides, FAQs, and quick reference cards, to support ongoing user adoption.
• Establish post-implementation support mechanisms to address user concerns and reinforce Centerlining.
• Perform Gembas and line/process audits to allow for real-time coaching with production floor personnel.

Performance Monitoring

• Define success metrics to measure the effectiveness of the change initiative, including adoption rates, compliance, and user feedback.
• Track and report on project progress, identifying and addressing risks to adoption and implementation timelines.
• Implement feedback loops to gather input from users and refine the change strategy as needed.

Preferred Talents

• Familiarity with pharmaceutical manufacturing processes and GMP regulations.
• Understanding of manufacturing and packaging systems and equipment.
• Proficient in developing communication strategies, stakeholder analysis, and training materials.
• Strong interpersonal and leadership skills to inspire confidence and drive change.
• Excellent communication skills, including the ability to convey complex technical concepts to non-technical audiences.
• Highly organized and adaptable, capable of managing multiple priorities and deadlines.
• Conflict resolution skills to address resistance and build consensus among stakeholders.
• Ability to align change initiatives with organizational goals and project outcomes.
• Skilled in gaining stakeholder buy-in and addressing resistance to change.
• Strong understanding of project lifecycles, with the ability to collaborate effectively within a structured project environment.

Qualifications

Required

• Bachelors degree in Life Sciences, Business Administration, Organizational Development, or a related field.
• 5+ years of experience in change management within a regulated industry, preferably pharmaceuticals.
• Proven track record of managing change initiatives for large-scale business transformations, ideally in manufacturing or quality operations.

Preferred

• Advanced degree (MBA or Masters) or certification in Change Management (e.g., Prosci, CCMP).
• Certification in Lean Six Sigma or process improvement methodologies.
• Experience with digital transformation projects in FDA or EMA-regulated environments.
• Demonstrated ability to drive measurable results in user adoption and process efficiency.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 20 pounds occasionally and over 10 pounds regularly.

Working Environment

While performing the duties of this job, the employee must possess the ability to work in both office and field settings. It includes travel (80-90%) to client sites and industry events based on seasonal and client needs.

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