Job Description

The Server sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to welcome guests, monitor the breakfast buffet in the restaurant, replenish the food and beverage items for guests in a friendly, courteous, and timely manner in accordance with quality standards. The Server must maintain supplies and follow established cleanliness and sanitation guidelines. Work Environment: Must be able work in a fast-paced environment. Majority of work takes place indoors. Must be able to tolerate extreme temperatures - i.e. kitchens, freezers. Physical Demands: Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Frequent bending, kneeling, and reaching. Ability to stand during the entire shift. Expected Hours of Work: Must be flexible to work variable days of the week to include weekends and holidays. Must be flexible to work AM shift. Education and Experience: Experience as a server in full-service restaurant preferred. High school diploma or General Educational Development (GED) preferred. Principal duties and responsibilities include: Greet and acknowledge all arriving guests promptly and professionally. Engage and interact with guests as appropriate. Respond to all guests’ questions and requests. Demonstrate complete knowledge of the food and beverage menu. Serve food and beverage orders after checking for correct temperature, appearance, and portions. Refill when necessary. Operate the POS system and ensure food orders are verified and transmitted promptly. Adhere to all cash handling and credit card policies and procedures. Periodically check in with tables to ensure guests’ expectations are being met and exceeded. Maintain proper condition and cleanliness of dining areas, stations, and servicing equipment. Complete all closing duties and reports as assigned. Adhere to established safety and sanitation guidelines. Adhere to uniform and grooming standards. Perform other duties or projects as requested by management. Qualifications and Skills: Attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees. Excellent organizational skills and attention to detail. Able to work quickly without compromising quality. Ability to work with minimal supervision and maintain a high level of performance. Must be able to stand and exert fast-paced mobility for an entire shift. Ability to work cohesively with co-workers as part of a team. Food handlers and TIPS certificates are required. Previous front-facing guest service experience required. Must read, write, and speak the English language fluently. Experience with computerized cash registers preferred.

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