Brief Description of Work :
Under the general direction of the Manager of Service Delivery this position is directly responsible for the day-to-day management of service delivery in the Jacksonville Transportation Authority service area. This position is responsible for the supervision of Bus Operators assigned to an operating service area. In addition, the Assistant Manager of Service Delivery is responsible for implementation of guidelines and operating procedures to ensure superior service to customers who utilize JTA services to include on-time performance, customer concerns, and all service-related issues and reporting requirements that affect transit operations.
Essential Function(s):
Minimum Qualifications:
Bachelor’s degree in management, Business Administration, Transportation, or related field. Four years of management experience in a customer service operations environment or related field. Degree requirements can be met through any combination of related college level coursework and additional years of professional experience. Must obtain a Florida Commercial Driver’s License within the first six months.
Preferred Qualifications:
Experience in transit or transportation industry experience preferred.
Knowledge, Skills and Abilities:
Work Environment/Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. Sit, stand, walk for prolonged periods, perform repetitive motion, and work in inclement conditions.
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