Job Description

Appliance Service Technician

GE Appliances (GEA) is looking for a motivated Appliance Factory Service Technician (FST) to conduct in-home appliance repairs. The technician will be responsible for providing an excellent consumer experience during after-sales in-home service to protect, repair, and replace appliances. At GE Appliances we put our people first and that includes you. Here are some benefits of joining our team!

Annual wage increases and uncapped incentive opportunities

Service van

Laptop computer and Smartphone

Uniforms, work boots, and specialized tools

Medical, Dental, Vision, Life insurance on DAY ONE!

401K and Tuition reimbursement

Paid Vacation and Paid Holidays

Career Growth ongoing education for those looking to expand their industry knowledge

Great hourly rates $26 - $37+ / hourly base rate, depending on experience, certification and location

How You'll Create Possibilities

• Conduct diagnosis and in-home repairs in consumer's homes on GEA's major appliances
• Promote and sell GE Appliances service contracts, water filters, and other products
• Operate assigned service van to repair locations
• Record all activities related to repairs, routes, and other activities
• Attend trainings, meetings, and other events as required to expand and remain a knowledgeable expert in the repair industry
• Manage maintenance and stock inventory of assigned service van
• Maintain high levels of customer satisfaction through the deliverance of high-quality service and meet productivity and efficiency goals as established
• Follow safety procedures and constant awareness for personal safety and safety of others
• Duties, responsibilities, and activities may change at any time with or without notice

What You'll Bring to Our Team

Minimum Qualifications:

• HS Diploma or General Education Degree (GED)
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance
• Ability/experience diagnosing and repairing major appliances
• Excellent customer service and communication skills
• Ability to work a flexible schedule with some Saturdays as needed
• Have and maintain a valid state driver's license and successfully complete background check, physical, and drug screen.
• Must have or be willing to obtain CFC Certification within 6 months.
• Wear uniform & maintain standards of personal grooming & appearance consistent with GEA values
• Self-directed and solid team player
• Ability to deescalate situations and rebuild customer confidence in our products
• Ability to perform the essential functions of the position, with or without accommodation, including, but not limited to:
• Ability to step up, into, and out of a van and sit for extended periods of time
• Ability to handle/work with parts/equipment which may be hot, cold, and/or wet
• Ability to use often powered hand tools and occasional use of vibratory tools/equipment
• Ability to handle and lift parts or materials min. of 77 lbs. lifting/carrying and 70 lb. pushing/pulling is required

Preferred Qualifications:

• 6 plus months of experience with Refrigeration repair
• CFC Certified
• Certification in appliance repair or Associates' degree preferred
• Read and interpret wiring diagrams, schematics and other service information.

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to ask.recruiting@geappliances.com

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