Job Description

Job Description

Job Description

A trusted healthcare organization in  Milford, Connecticut is seeking a highly organized and proactive  Administrative Assistant to support daily office operations and help ensure a positive experience for patients and staff alike. This role involves managing administrative tasks, coordinating schedules, and assisting various departments in maintaining seamless operations. If you thrive in a fast-paced healthcare environment and have a knack for multitasking, we invite you to apply!

Key Responsibilities:

• Office Administration:
• Manage daily office responsibilities, including phone calls, correspondence, and record keeping.
• Process and maintain accurate patient files, medical records, and other administrative documents.
• Scheduling:
• Coordinate schedules for healthcare providers, patient appointments, and staff meetings.
• Manage appointment confirmations and rescheduling requests promptly and courteously.
• Data Management:
• Input and retrieve data from electronic medical records (EMR) systems with accuracy and efficiency.
• Prepare reports and communications for internal review or external distribution.
• Patient and Staff Support:
• Serve as the first point of contact for patients, greeting them with professionalism and empathy.
• Support healthcare personnel with administrative needs such as forms preparation, supply organization, and coordination of care processes.
• Compliance:
• Ensure compliance with HIPAA regulations, healthcare standards, and organizational policies.
• Assist in maintaining office documentation required for audits or regulatory reviews.
• Problem-Solving:
• Address patient concerns or administrative issues with professionalism and escalate urgent matters to the appropriate person.

• Education:
• High school diploma or equivalent required; Associate’s degree in Business Administration, Healthcare Administration, or a related field preferred.
• Experience:
• 2+ years of experience in an administrative support role, preferably within a healthcare or medical office setting.
• Technical Skills:
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and scheduling platforms.
• Experience with electronic medical records (EMR) systems is highly desirable.
• Organizational and Time Management Skills:
• Ability to prioritize responsibilities, manage deadlines, and multitask in a dynamic healthcare environment.
• Communication Skills:
• Strong written and verbal communication skills to interact effectively with patients, staff, and external partners.
• Interpersonal Skills:
• Professional demeanor with excellent customer service skills and the ability to build relationships with patients and team members.
• Detail Orientation:
• High level of accuracy in managing information and records processing.

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